Privacy Policy

Introduction

This privacy policy explains how seed-raven collects, uses, and protects personal information provided through our website and services. We are committed to safeguarding your privacy and handling your data responsibly.

Information We Collect

We collect information that you voluntarily provide when:

• Submitting enquiry forms on our website
• Communicating with us via email
• Engaging our services

This information may include your name, email address, property details, and any additional information you choose to share regarding your garden care requirements.

How We Use Your Information

Personal information collected is used solely for the following purposes:

• Responding to your enquiries and service requests
• Arranging site assessments and consultations
• Providing quotations and service proposals
• Delivering contracted horticultural services
• Maintaining client records and service history
• Communicating about ongoing projects and seasonal recommendations

We do not use your information for marketing purposes without explicit consent. We do not sell, rent, or share your personal data with third parties for their marketing purposes.

Legal Basis for Processing

We process personal data under the following legal bases:

• Legitimate interest in responding to enquiries and providing requested information
• Contractual necessity when delivering services you have engaged
• Consent where you have explicitly agreed to specific uses

Data Retention

We retain personal information for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required by law. Enquiry information from prospective clients who do not engage our services is typically retained for twelve months, after which it is securely deleted.

Your Rights

Under data protection legislation, you have the right to:

• Request access to personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal data
• Object to processing of your information
• Request restriction of processing
• Request transfer of your data to another organisation
• Withdraw consent where processing is based on consent

To exercise any of these rights, please contact us at [email protected].

Data Security

We implement appropriate technical and organisational measures to protect personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Third-Party Services

Our website may contain links to external sites not operated by us. We have no control over the content and privacy practices of these sites and cannot accept responsibility for their policies.

Cookies

Our website uses cookies to improve user experience. For detailed information about how we use cookies, please refer to our Cookies Policy.

Changes to This Policy

We may update this privacy policy periodically to reflect changes in our practices or legal requirements. The updated version will be posted on this page with a revised date.

Contact Information

If you have questions or concerns about this privacy policy or our data practices, please contact us at:

[email protected]
The Glasshouse, Manor Farm Estate
Burford, Oxfordshire OX18 4TB
United Kingdom

Supervisory Authority

If you believe we have not handled your personal data appropriately, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's supervisory authority for data protection matters.